FAQ
About the store and services
1bugs store.com offers game top-up services via ID or account, prepaid cards, subscriptions, vouchers, and a variety of game cards for PC, mobile, PlayStation, and Xbox, in addition to gift cards, direct top-up for PC and mobile games, and app top-up.
Yes, we care about the security of our customers' information and use the latest security technologies to ensure a safe shopping experience.
You can contact us via WhatsApp, Facebook page messages, or the contact us form on the website.
Purchases and payments
We offer several payment methods including (credit cards, Vodafone Cash, etc.).
You can browse the products in the store, select the desired item, add it to your cart, and complete the checkout process. You'll find clear instructions for each product.
Most cards and services are delivered instantly or within a few minutes after payment confirmation. Some direct shipments may take slightly longer, and this will be indicated in the product description.
Digital cards cannot be refunded once sent.
Types of cards and games
We offer a wide range of cards, including PlayStation cards (Saudi, American, Emirati, etc.), Xbox, Steam, iTunes, and recharge cards for popular games such as PUBG Mobile, Free Fire, Roblox, and more.
نعم، نوفر خدمة الشحن المباشر لعدد كبير من ألعاب الموبايل والكمبيوتر. يمكنك البحث عن لعبتك في الموقع أو التواصل معنا للاستفسار.
How to use each card will be explained in the product description or in the confirmation message you receive after purchase. The code is usually entered in the store for the platform or game.
Problems and solutions
Please contact customer service immediately with your order number and details of the problem, and we will resolve it as soon as possible.
Make sure you enter the code exactly as it was sent to you. Also, make sure the code is for the correct store and region (for example, a Saudi PlayStation card won't work on a US account). If the problem persists, contact customer service.